City of Boston: Personal Care Attendant Parking Program


With all of the hot topic discussions surrounding the Personal Care Attendant (PCA) Overtime rule changes, we thought it might be a good time to remind folks living in the Boston area of a City of Boston program which can provide Personal Care Attendants with a ‘neighborhood parking’ exemption permit.




Boston residents with significant disabilities who rely on personal care attendants can apply for a permit that allows their PCA to park in “Residents Only” spaces in their neighborhood.




Boston residents with significant disabilities who are dependent on their personal care attendants for daily living.  


Getting the Permit


  1.  BOTH the person with a disability AND their PCA must complete and submit applications.
  2.  Proof of Boston residency must be provided. This includes a copy of the consumer’s utility bill, bank statement, or some other proof of residency document (See website for details). 
  3.  The PCA must work for a Boston resident with a significant disability who has hired and trained their own personal care attendant through the Boston Center for Independent Living.
  4.  PCAs must provide their vehicle’s license plate number. The Transportation Department will track these license plates.
  5. PCA applications are processed by the City of Boston Disabilities Commission. 
  6. Click here to get the permit application:

 NOTE:  Agency Health Care workers: Boston residents who rely on an in-home care worker hired through an agency will need to contact the Transportation Department instead at 617-635-4680.


Using the Permit


  • Permits are only valid for one year.
    • A permit can be reapplied for each year.
    • Consumers (and the respective PCA) must complete a separate agreement for each attendant.
    • Note: If an attendant continues to use the permit after the expiration date, they may get a ticket.


  • A PCA or homecare worker can only use the permit in the consumer’s neighborhood.
    • The City will issue only ONE permit for each Personal Care Attendant.
    • The PCA must agree to ONLY use the permit during the hours they are working for the consumer.
    • An attendant can only use the permit for “Residents Only” parking spaces in the consumer’s neighborhood.
    • It’s the consumer’s RESPONSIBILITY to make sure their attendant uses the permit appropriately.


  • PCAs still have to obey other street signs, like “No Parking” and “Street Cleaning.”


Other Rules


  • Permit recipients must tell the City of Boston Disabilities Commission when they have any changes in their eligibility requirements.
    • This includes changes in their disability, address, or Personal Care Attendant.


  • If a permit recipient makes a copy of the permit or tries to change the permit in any way, their permit and participation in the PCA parking exemption program will be revoked.


  • This program isn’t governed by any federal or state laws. It's managed by the City of Boston Disabilities Commission and the Transportation Department who reserve the right to approve or deny any application.

OCO attends "26th ADA Celebration Day"

Staff from the One Care Ombudsman Office joined more than 300 attendees on July 13, 2016 who gathered to celebrate the 26th anniversary of the American with Disabilities Act at Boston’s City Hall Plaza. The ADA Celebration was hosted by the Boston Mayor’s Commission for Persons with Disabilities. It was a fun and free event for children, families and individuals of all abilities, which featured a speaking program, food, music and a community resource fair.

OCO staff actively interacted and shared information with approximately 100 individuals from diverse backgrounds as well as other exhibitors about the OCO services. OCO staff answered questions and addressed topics for 15 current One Care members and 53 persons eligible for One Care. For One Care members, the topics covered included learning about benefits, such as PCA services, transportation, prescription drugs and more detailed information about covered services. OCO staff also discussed One Care eligibility criteria with several potential One Care enrollees. OCO staff provided information to other exhibitors in regard to One Care and the One Care Ombudsman including; a One Care overview and the OCO: Who we are and what we do and how they can use our services as a resource in their organizations. The OCO provided print materials to multiple exhibitors who offered to disseminate our information to their staff and visitors.

Several highlights of the celebration included Mayor Martin J. Walsh and Disability Commissioner Kristen McCosh remarks about successful efforts to improve access for citizens with disabilities including an ADA compliant travel pathway to the newly remodeled Government Station and the newest model of accessible MBTA buses, which was followed by a ribbon cutting ceremony, making this a pivotal moment for the disability community and the City of Boston.

One Care Member Perspective

By: Warren Magee, Commowealth Care Alliance Member

One Care has provided me with different services that have improved my quality of life, from Physical Therapy to a Housing Specialist. With regard to the medical aspect of my care, my Care Manager has done an impressive job; I was accommodated with a hospital bed in my own home, new equipment that helps me reach and grab items I wouldn’t otherwise be able to and new eye glasses. One Care has impacted my life in all aspects, it has helped me become more independent by not having to get help from others. They have been excellent!


Communication difficulties between a plan member and their Care Manager resulted in an under-authorization of PCA services as the member’s health was declining. OCO staff discussions with the member and their Care manager revealed that many of the declining health related issues the member experienced had not been adequately communicated to their Care Team. Therefore, the member’s Care Team had an incomplete understanding of the member’s Personal Care Attendant service needs. The OCO worked with the member, the member’s Care Team, and their One Care plan’s Member Services Manager resulting in a re-assessment and an increase in PCA hours.


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