Deaf Services

About My Ombudsman’s Deaf Service Department

My Ombudsman is the only health care ombudsman program with a department exclusively focused on the needs of Deaf, Hard of Hearing, LateDeafened, and DeafBlind community members, as well as individuals with hearing loss.

The goal of the Deaf Services Department is to help MassHealth health plan members from these communities access their plan benefits by providing culturally and linguistically competent support. We help with questions or concerns about plan benefits, and we provide information about member rights. We do all this in ASL, with a strong understanding of the various needs of the Deaf and Hard of Hearing (Deaf/HOH) community.

In addition, we develop materials and outreach events geared towards Deaf/HOH community members, their family members, and their caregivers. We also offer providers who may work with Deaf/HOH consumers, free trainings on communication access and assistive technology needs.

If you are interested in learning more about the Deaf Services Department at My Ombudsman, or if you are Deaf, Hard of Hearing, LateDeafended, DeafBlind and need help with your MassHealth health plan, you may contact us directly at info@myombudsman.org or 339-224-6831 (videophone).