Your Health, Your Care
Helping you navigate your Masshealth services.
Contact our Help Line:
Phone Call
Send Email
Video Call with Interpreter
We are here to help you with any questions you have about your health plan.
What we do:
Answer Questions
We inform members about MassHealth health plans, including information about specific benefits, member rights, and how to access services.
Investigate
We answer questions about MassHealth health plans, including information about specific benefits, member rights, and how to access services.
Mediate
We meet with you and your doctor or care representative to problem solve.
Discuss Options
When facing conflict, we help individuals find and consider options for addressing their concerns.
Explain Grievance/Appeal Process
If the member chooses, My Ombudsman staff members can work with members and their plan to try to resolve a concern before filing a grievance or an appeal. While My Ombudsman cannot represent a member in grievance or appeal proceedings, staff members can explain how to file an appeal and what to expect during the appeal process.
Make Referrals
My Ombudsman can refer individuals to information and problem resolution resources, including formal grievance and appeal processes and legal services.
Contact our helpline:
If you are unable to call during our open hours, you can also leave a message on our secure voicemail system at any time.