Your Health,
Your Care
Helping you navigate
your Masshealth services.
Learn more
Free Healthcare Assistance
Consultation
Ask questions and get answers about your health plan.
Mediation
We will send a mediator to work with you and your doctor or care representative to problem solve.
Problem Solving
We will help you review your options and find solutions.
Conclict Resolution
Work with us to resolve a concern before filing a grievance or an appeal. Learn how to file an appeal and what to expect during the appeal process.
Referrals
Get referrals to information and problem resolution resources, including formal grievance and appeal processes and legal services.
Contact our helpline:
If you are unable to call during our open hours, you can also leave a message on our secure voicemail system at any time.