Is My Ombudsman the same as a long-term care or nursing home ombudsman?

Written By Sonny Oram

No, a Long-Term Care Ombudsman is an advocate working to resolve problems related to the health, welfare, and rights of individuals living in nursing or rest homes. These Ombudsmen visit facilities on a regular basis and offer a way for residents to voice their complaints and work towards a resolution with staff.  

My Ombudsman serves MassHealth members when they have a question or problem with their health plan benefits or services, whether they are living in a long-term care facility or not.

You can call (800) 243-4636 to connect with your local long-term care ombudsman. Or you can find the contact information for your local long-term care ombudsman by clicking here. 


Sonny Oram

Sonny Oram is the founder of Qwear and a leading voice in the queer fashion movement. For over a decade, he has been documenting, writing about, and experimenting with queer fashion, amplifying the voices and stories of LGBTQIA+ individuals. His expertise has been featured in major media outlets like HuffPost, BuzzFeed, Design*Sponge, and QTYPE Magazine, and he spoke at South by Southwest for the first official queer fashion panel in 2016.

Through Qwear, Sonny has launched powerful campaigns, including the award-winning #ThisIsWhatAsexualLooksLike with Yasmin Benoit, and continues to create spaces for underrepresented communities to be seen. He also utilizes search engine optimization (SEO) techniques to bring more diversity to online search results, ensuring that terms like “androgynous style,” “bisexual style,” and “asexual” reflect a broader range of experiences.

Sonny is also the author of the foreword for “Queer and Trans Fashion Brands: Resistance and Revolution in the 21st Century” (Bloomsbury Academic, 2025).

Previous

I need someone to represent me at my appeals hearing, and/or in court. Can My Ombudsman do that?
Next

What should I do if I unexpectedly lost my MassHealth coverage and cannot access my prescriptions or treatment?