I am a MassHealth member and I am having trouble getting my prescription or medical supplies refilled. What can I do next?

FAQ
Written By Sonny Oram

If you’ve tried contacting your doctor, your pharmacy/supplier, and your health plan without success, call My Ombudsman and we will try to help determine why you are unable to get the refill. If it is an insurance-related issue, we will work with your plan and your care team to try to find a solution. Our hours are 9am-4pm, Monday-Friday. We are closed on major holidays.

NOTE: If you are experiencing a life-threatening emergency, please call 911 or go to your local emergency room.

Sonny Oram

Sonny Oram founded Qwear in 2011: the world’s first online queer fashion incubator. Their work has been featured in The New York Times, The Boston Globe, Huffpost, and Buzzeed, among others. Sonny has been published in books including Beyonce in Formation and The Dangers of Fashion: Towards Ethical and Sustainable Solutions. In 2019, Sonny founded Qwear Media to help diversify advertising.

Outside of Qwear, Sonny works at MIT as a Communications Officer, where they use their expertise in creating online movements to curate MIT’s online presence.

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