I am a MassHealth member and I am having trouble getting my prescription or medical supplies refilled. What can I do next?

If you’ve tried contacting your doctor, your pharmacy/supplier, and your health plan without success, call My Ombudsman and we will try to help determine why you are unable to get the refill. If it is an insurance-related issue, we will work with your plan and your care team to try to find a solution. Our hours are 9am-4pm, Monday-Friday. We are closed on major holidays.

NOTE: If you are experiencing a life-threatening emergency, please call 911 or go to your local emergency room.