I’m having trouble getting the services I need, like home care, dental care, and other benefits offered by my One Care plan. What can I do?

All One Care members have access to a Care Partner, Care Manager, or Care Coordinator and a care team. Your Care Partner, Care Manager, or Care Coordinator’s job is to make sure everyone on your care team is working together to help you get what you need. One Care members also have the right to add a Long-Term Supports (LTS) Coordinator to their care team for additional support. If you have needs you feel are not being addressed, start by talking with your Care Partner, Care Manager, or Care Coordinator, your providers, and/or other members of your care time, like your LTS Coordinator. If you’ve already talked to your care team and you need more help, you can contact My Ombudsman.