What is care coordination in One Care?

Care coordination means that all behavioral health, medical, and community service providers work closely with each other, your primary care provider (PCP) and with you to help you get the care you need.

Care coordination includes:

• Managing your care with your provider and other health care and social services agencies working to improve your health.

• Helping you with transitions between different care settings such as from the hospital back to home or to a nursing facility.

Every One Care member gets a care coordinator (that may be called a Care Coordinator, Care Partner or Care Manager depending on your plan,) to help coordinate your care, and a member’s care is provided through a care team. One Care’s approach to care coordination puts the member at the center of their own care team. The care team also includes someone who may be called your Care Coordinator, Care Partner or Care Manager; providers; and other supports you may want. In One Care, the care team helps with coordinating services according to your individualized care plan.

If you want, you can also choose to have a Long-term Supports (LTS) coordinator to help you find resources and benefits available to you in your community.