What is the difference between My Ombudsman and the MassHealth Customer Service Center?

My Ombudsman is not a part of MassHealth or any health plan. When you contact My Ombudsman, the person you talk to is not a MassHealth employee. We are an independent program run by a non-profit organization. 

The MassHealth Customer Service Center  can help all MassHealth members, with a wide range of questions and concerns. For example, they can provide information about your eligibility for MassHealth coverage and help you enroll in a MassHealth health plan. They can help you apply for MassHealth, give information about your health plan benefits, or help you replace a lost MassHealth member ID card. You can call the MassHealth Customer Service Center at (800) 841-2900.

My Ombudsman works with people who are already enrolled in MassHealth (members.) Our job is to help members with all kinds of questions and concerns about accessing their health plan’s covered benefits and services. We offer “hands-on” support while we work with you to investigate and resolve your problem.